"Power Listening - Effective communication is far more than just talking - the real key is effective listening. Power communicators focus on what the other person is saying, rather than worrying on how they will respond. If you have trouble communicating clearly with others, you may want to try the following communication power tool: Mirror their thoughts back to them, and ask them if you properly understood what they said. The simplest way to do this is is to paraphrase what they just said to you, and ask them if you properly understood what they meant".

-- Dr. Jill Ammon-Wexler