"What I'm upset at is Holland America, because it's totally irresponsible not to notify us in advance so that we can make an informed decision as to whether to travel or not. I got the feeling that their primary concern wasn't with the safety of passengers but with their own pockets."
-- Rose Ann Dunn, passenger, who was informed of an outbreak of Norwalk Virus on the Amsterdam, but was not offered a replacement voyage or a refund.